Iphone 5 wont hook up to itunes

Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information. Other company and product names may be trademarks of their respective owners. Make sure that your iOS device is unlocked and on the Home screen. Make sure that your device is turned on. If you see a Trust this Computer alert, unlock your device and tap Trust.

my iphone 5 won't connect to iTunes - Apple Community

Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable. Try connecting your device to another computer. From the list on the left, select USB. Disconnect your device from your computer. Unlock your iOS device and go to the Home screen. CleanMyMac is a tool that allows you to uninstall native Apple apps.

It scans your entire system for apps and all associated files. Launch the app and click on Uninstaller from the left menu. Click View All Applications and select iTunes from the list.

iPhone Disabled Connect to iTunes How to Unlock Disabled iPhone Without Losing Data

Click on Uninstall for a complete uninstallation. Launch the Terminal from the Utilities folder. Type in the following command and press Enter: Then, following that with this command and press Enter: Once fully uninstalled, you can download and install the latest version of iTunes from the Apple website.

Windows XP Click Start. Restart the Apple Mobile Device Service.

Follow the steps below. Windows Vista, Windows 7, and Windows 8 Connect your device to the computer. Quit iTunes if it opens. For Windows Vista and Windows 7: Click the Start menu, right-click Computer, and choose Properties. In the upper-left corner, click Device Manager. For Windows 8, move the cursor to the upper-right corner, click the magnifying glass, type devmgmt. The Device Manager window should open. To enable this device, right-click it and choose Enable from the shortcut menu. Choose Uninstall from the shortcut menu. In the resulting dialog box, click OK.

Windows automatically reinstalls the necessary drivers and attempts to remount the device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. If you see a different error code, manually update the Apple Mobile Device driver: Choose Update Driver Software. Click the Have Disk button. The Have Disk button should appear. Click the Browse button and navigate to C: Click Open in the Have Disk window. You can find solutions to other common errors and error code numbers in this Microsoft article.

Windows XP Connect the device to the computer. In the Start menu, right-click My Computer, and choose Properties. Click the Hardware tab, then click the Device Manager button. To enable this device, right-click its entry in Device Manager and choose Enable from the shortcut menu. Choose Update Driver from the shortcut menu.

Click the Browse button, then navigate to C: Double-click the usbaapl file. Click OK in the Have Disk window. Windows installs the driver. Error Code 52 You might see this message in the Properties window for your device: To resolve Error Code Install all available updates for Windows. See this Microsoft article for more information on how to do this.


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While restarting, press the F8 key. Windows Vista and Windows 7: The Windows Advanced Options list should appear. Press the Return key. Consult Microsoft, or whoever supports the installation of Windows on your computer, for more troubleshooting to resolve the issue without having to select this option each time. Taking screenshots and saving images on iPod touch requires iOS version 2. Reconnect the device to the computer.

Open the Device Manager in Windows: Move the cursor to the upper-right corner. Click the magnifying glass. Windows Vista or Windows 7: In the resulting dialog, type devmgmt. Expand all the sections labeled below not all sections might be listed: Click the Details tab. If the hardware ID displayed starts with: Disconnect the device, and unplug all USB devices from your computer.

Shut your computer down, then power it back on. Reconnect your device, testing each USB port for approximately 30 seconds to see if your device is recognized. If you have an external USB 2. If your device shows up in iTunes, try disconnecting the external USB 2. If the issue returns, you may need to use the external USB 2. Consult your computer manufacturer for any updates for your USB chipset. Learn more about your service options. If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and click next.

Then the Have Disk button should appear. Click Next and finish the driver installation steps. Open iTunes to verify that the device is recognized properly. The Have Disk button should then appear. Use this window to navigate to the following folder: Click Next and finish the driver-installation steps. If the device is not recognized while in Recovery Mode Your device might not be recognized while in recovery mode. This can happen during an update or restore of your device. If iTunes does not recognize the device when in this state: Open the Device Manager: Move the cursor to the upper-right corner and click the magnifying glass.

These entries might or might not have exclamation marks on them. If these are listed, you have USB 3. If you have USB 3. Try each port until the device is recognized. Some computers will have dedicated USB 2. If so, a USB 2. Refer to your computer manufacturer for updates to the USB 3. Click the View menu. You might need to expand all sections of the Device Manager to see them. Depending on your version of Windows, take the following steps to update this driver: Double-click the usbaapl file, which is listed in this folder.

Open iTunes to verify that the device is recognized properly, and continue restoring your device. Choose Update Driver Software from the shortcut menu. Check for third-party software conflicts. If you have such software on your computer: Uninstall the phone or cellular connectivity software temporarily, and test. Contact the manufacturer of this software for assistance in doing this.

If you use the third-party phone or cellular device for your Internet connection, try connecting to an alternate network using Wi-Fi or Ethernet.

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Remove iTunes and all related Apple software. After reinstalling iTunes, test the device. If you still need your third-party phone or cellular connectivity software that was removed, reinstall the software and test your device to ensure it still functions with iTunes. Contact the vendor of your phone connectivity software if the issue returns. Also, third-party security software might conflict with devices connecting to iTunes. Follow this article to troubleshoot issues that might be caused by your security software.

After resolving any issues that you might have with your security software, you might need to try the steps in this article again. Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet.

Contact the vendor for additional information. Other company and product names may be trademarks of their respective owners. I actually force my lazy self to read your really long steps and finally fixed the detecting issue after installing back the Apple Mobile Device USB Driver. I was just about to toss this damn Windows 10 into the river and go back to a Mac!

I just figured this out after synthesizing everything up above:. Go to your device manager. You can do this by clicking the magnifying glass in Windows 8 or searching your C Drive in Windows Explorer for earlier versions by typing in devmgmt. Click on the Driver tab. Go to the bottom and click on uninstall: Now right click on Universal serial bus controllers again.

Your phone should now get recognized by your computer and click Allow 6. Now you can click on your Apple iPhone in Explorer. Nothing was working for me… then I used a hair dryer and blew air inside the iphone 5 dock connector, plugged it back to the usb port and it was recognized by windows All crap, I am running a windows PC, and using an ipad, all was fine until latest version of iTunes… Now I connect to the pc using usb, — all recognised by windows, but not by iTunes, tried all the listed fixes nothing works..

If iTunes doesn't recognize your iPhone, iPad, or iPod

Would just like to say thank you so much! Literally I am just so grateful. Will these troubleshoot tricks work when computer states we need the latest version of the software? Because my computer has the latest updates available for the actual computer and iTunes- but iTunes still states it needs the latest version?

I have windows 10, ever since the latest Itunes uptdate itunes refuses to recognise devices. I tried my ipod on 2 other computers and it worked fine. Thank you so much for this article. Better than Apple support! MUCH appreciated and very clear directions.

I tried all types of advice. Finally I plugged my phone to my PC. Went to device manager. It recognized my iPhone there. I went to drivers and clicked uninstall. Unplugged my phone, plugged it back in and it worked. The troubleshooting this site offered helped! Thank you very much!!!! This worked like a charm. Only then, as iPhone was plugged in to my computer, iTunes notified me that my iPhone could not communicate with iTunes because the software was prohibited to show the iPhone due to my codes and I had to trust the computer the iPhone was plugged in to.

We have the newest iPhone update iOS Have rebooted the computer……. Now, both do come up on our laptop running Windows 7. So, I do know that the problem is not with our iPhones.

If you see the Connect to iTunes screen on your iPhone, iPad, or iPod touch

Any ideas of what to do would be great helpful. All you do is find the apple iphone icon in device and delete it and then unplug and plug in your phone to the USB and the driver will install again and thats it! This solution fixed it for me thanks a lot! I tried everything I could find on the Internet to fix this issue with my iPod, but none of them worked. I have spent all night looking for answers. It solved the problem of my iPad and iPhone not being recognized on a new Win 10 laptop. For Windows 10, if your iPhone or iPad is not detected by iTunes, here is how you can fix it.

Thanks Brainy Guy — saved me a lot of work! But it found what it needed and updated. Your information about how to reinstall the correct driver did the trick. I was so frustrated with iTunes, and this turned into an easy fix because of your site. I have redownloaded iTunes, rebooted laptop, rebooted phone, tried many cables, and yes have updated the driver even though it is always the latest and like I said my iPhone 6 synchs great but hers will not. I only used one computer with my tablet, new cable, all latest software, restarted everything. The Device Manager for Windows solved my problem!

Restart your device

For me, the exact driver path is C: I went into device manager in windows found iPhone USB drive uninstalled it, reconnected my iPhone, the driver installed and it works hope this helps others. The one thing I had not tried was re-installing the device driver for the iPhone. I have new everything.